As part of our dedication to providing the highest standard of service, FAFS Fire & Security implemented a Customer Charter. This sets out our goals and values, explaining exactly what should expected when we provide your fire life safety solutions.

Our Purpose is to be your expert and trusted advisor in Fire Protection Solutions and Security Systems, delivering innovative solutions and a world class service.

Our Mission is t o protect what matters: people, property and peace of mind.

Our Vision is to ensure that our Employees are engaged, our customers are delighted and the environments we service are safe and secure.

To discover exactly how these pledges govern our provision of service across the industry, click here.

Customer Charter

The FAFS Customer Charter

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