GENERAL & SALES ENQUIRIES
Tel: 0808 5288 999
SERVICE & SUPPORT ENQUIRIES
Tel: 020 8547 4333
From Friday 23rd September 2022, FAFS Fire & Security acquired a portfolio of MRFS Group’s customers.
Who is FAFS Fire & Security?
Established in 1988, FAFS Fire & Security is the trading name of Fire Alarm Fabrication Services Limited. Based in Chessington, FAFS Fire & Security is one of a number of established brands comprising Marlowe Fire & Security Group, the fire life safety and security division of Marlowe plc.
Individually, these businesses are leaders in their fields but together form a group that can provide our customers with a comprehensive and integrated approach to their security, fire life safety and regulatory compliance.
The range of solutions MRFS Group provides is complementary to FAFS Fire & Security’s existing fire life safety and security service offering.
What will change and what will stay the same?
We will maintain the MRFS Group brand without change.
MRFS Group will be an independent trading style and operating division of FAFS Fire & Security.
Our adherence to our agreed contractual obligations, SLAs and pricing remain unaffected by this assignment of contract.
MRFS Group’s people (including your day to day contacts), delivering and administering MRFS Group services to its customers will stay the same.
There will be no change to the branding to our engineers’ uniforms and vehicle livery.
MRFS Group’s insurance cover will be incorporated into the enhanced Marlowe Fire & Security Group Policy and regional offices remain unaffected.
MRFS Group’s current certification will be novated, including our NSI Gold Approval, complementary to the existing certification held by FAFS Fire & Security.
Contact telephone numbers and email addresses will stay the same.
Invoice templates and service docket templates will slightly change. While maintaining the MRFS Group brand, the templates format will change slightly and will identify the legal entity you are trading with as Fire Alarm Fabrication Services Limited, registered in England & Wales No. 02565127 at 20 Grosvenor Place, London, SW1X 7HN.
In the future, as part of our integration process all future invoices, dockets and certificates will be automatically issued from a @marlowefireandsecuritygroup.com email address.
Our bank account will change. The updated bank details have been communicated to our customers.
While maintaining its continued independence as an operating division of FAFS Fire & Security, you can have the assurance of the group’s financial backing and ongoing investment in training, technology, and corporate governance to ensure a continual, organic enhancement to the services we provide.
This new chapter is an exciting step for our business and customers, and we look forward to exploring the new opportunities that FAFS Fire & Security can offer.